PRIVACY POLICY

1. Purpose and Scope of Policy

This Privacy Policy (“Policy”) governs the manner in which ISA The Line (“ISA,” “we,” “us,” “our”) collects, uses, stores, maintains, protects, discloses, and processes personal data obtained from clients (“Client,” “you,” “your”) through the use of the ISA website (“Site”).

This Policy applies to all information collected through the Site, including but not limited to account registration, order placement, customer support interactions, device data, transactional records, and any interaction with ISA’s digital systems.

By accessing or using the Site, you affirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, you must immediately discontinue use of the Site.

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2. Definition of Personal Data

For the purposes of this Policy, “Personal Data” refers to any information relating to an identified or identifiable natural person, including but not limited to:
• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Order history and transaction records
• IP address and device information
• Cookies and browsing identifiers
• Communication records (emails, messages)
• Any information voluntarily submitted by the Client

ISA does not intentionally collect sensitive personal data unless required by law or unless voluntarily provided by the Client.

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3. Categories of Data Collected

A. Information Provided Directly by the Client

This includes data voluntarily submitted, such as:
• Account registration details
• Checkout information
• Email inquiries
• Return or exchange requests
• Complaint or claim documentation
• Uploaded identification (if ever required for fraud protection)

B. Automatically Collected Information

Through cookies, logs, and analytics tools, we may collect:
• Device identifiers
• Browser type
• Operating system
• IP address
• Pages viewed
• Time spent on the Site
• Referral URL
• General location (not precise geolocation)

C. Information Provided by Third Parties

Third-party payment processors, couriers, analytics providers, fraud prevention tools, and marketing platforms may provide ISA with limited Client data necessary for completing transactions and improving the Site.

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4. Legal Basis for Processing Personal Data

ISA processes personal data based on lawful grounds, which may include:
• Contractual necessity: to fulfill your order and provide goods.
• Legitimate interests: to improve our services, combat fraud, ensure security.
• Legal obligation: compliance with tax, audit, or law enforcement requests.
• Consent: where voluntarily provided (e.g., newsletter subscription).

We do not sell or lease your personal information to third parties.

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5. Purpose of Data Collection

ISA collects and processes personal data for the following essential purposes:
1. Order fulfillment — processing payments, preparing shipments, delivering goods.
2. Customer communication — sending order updates, shipping notifications, service messages.
3. Account management — enabling login, order history access, preferences.
4. Fraud detection and prevention — ensuring secure transactions.
5. Operational improvement — enhancing site function and user experience.
6. Legal compliance — record-keeping, tax documentation, regulatory obligations.
7. Protection of ISA’s rights — enforcing policies, preventing misuse.

Data will not be used for purposes incompatible with those described except where legally required.

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6. Payment Information Security

ISA does not store, process, or retain complete credit/debit card numbers.
All payments are transmitted through certified third-party payment processors using secure encryption and tokenization.

ISA receives only:
• confirmation of payment,
• the last 4 digits of the card (in some cases),
• the transaction ID.

ISA cannot access your full card number at any moment.

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7. Cookies & Tracking Technologies

ISA may use cookies, tags, and tracking scripts to improve Site functionality and analyze performance. Cookies serve purposes including:
• remembering items in your cart
• identifying returning clients
• customizing user experience
• enabling analytics
• securing transactions

Clients may disable cookies through browser settings; however, certain Site features may become unavailable or function improperly.

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8. Data Protection & Retention

ISA implements reasonable administrative, technical, and physical safeguards to protect Client data from unauthorized access, alteration, disclosure, or destruction.

Although no method of digital transmission is completely secure, ISA maintains commercially acceptable security measures, including:
• encrypted communication channels
• restricted-access systems
• secure servers
• regularly updated software

Data retention:
ISA retains personal data only as long as necessary to:
• fulfill orders,
• comply with legal requirements,
• resolve disputes,
• prevent fraud,
• enforce agreements,
• maintain internal accounting records.

After this period, data is securely deleted or anonymized.

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9. Disclosure of Personal Data

ISA may disclose personal data to the following categories of third parties, strictly as necessary:
• Payment processors — to authorize and complete transactions.
• Courier and logistics companies — to deliver products.
• IT and hosting providers — to maintain Site functionality.
• Analytics providers — anonymous performance data.
• Legal authorities — when required by law, court order, or investigation.

ISA does not sell, trade, or rent personal data to external entities.

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10. International Transfers of Data

Your information may be transferred to, stored in, or processed in countries outside your jurisdiction. ISA ensures that such transfers are executed with adequate safeguards, consistent with applicable privacy laws and standards.

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11. Minors and Restricted Users

The Site is not intended for individuals under the age of 18.

ISA does not knowingly collect information from minors.
If ISA becomes aware that a minor has provided personal data, the information will be deleted immediately.

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12. Client Rights Over Personal Data

Subject to applicable law, Clients may:
• Request access to personal data
• Request correction or updates
• Request deletion, where applicable
• Request restriction of processing
• Object to processing based on legitimate interest
• Request data portability (where technically feasible)

Clients may submit requests through ISA’s contact email. ISA may require identity verification before processing certain requests.

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13. Marketing Communications and Consent

Clients may voluntarily join ISA’s mailing list.
By subscribing, you consent to receiving newsletters, promotional announcements, and updates.

Clients may unsubscribe at any time using the link provided in email communications.
Unsubscribing from marketing communications does not affect service-related emails such as order confirmations or delivery updates.

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14. Data Breach Response

If ISA becomes aware of a data breach affecting personal information, ISA will:
• investigate promptly,
• limit unauthorized access,
• assess the impact,
• notify clients when legally required,
• implement any necessary corrective action.

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15. Third-Party Websites and External Links

The Site may contain links to third-party services.
ISA assumes no responsibility for the privacy practices, content, or security of such external sites.
Clients are strongly encouraged to review the privacy policies of these third parties.

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16. Changes to This Privacy Policy

ISA reserves the right to modify this Policy at any time.
Updated versions will be posted on the Site and become effective immediately upon publication.

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17. Contact Information

For questions, data requests, or privacy concerns:

ISA The Line
Email: info@isateline.com
Domicile: Lebanon